Returns & Refunds

Returns & Refunds Policy

At Celvéon Skin Science, we want you to feel confident in your purchase. We understand that sometimes a product may need to be returned, and we're committed to making the process clear and straightforward.

14-Day Return Policy

We accept eligible return requests within 14 days of delivery.

To qualify for a standard return, products must be:

Unopened and unused
In their original packaging
In the same condition in which they were received

For hygiene and safety reasons, opened or used skincare products are not eligible for change-of-mind returns.

How to Request a Return

Please include your order number, the product you wish to return, and the reason for your request.

If your return is approved, we'll provide instructions on where and how to send your product.

Please do not return products without receiving return instructions first.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible, preferably within 7 days of delivery.

Include your order number, a description of the issue, and photographs when available.

We'll review your request and arrange an appropriate resolution, which may include a replacement or refund.

The 7-day reporting period is a request for prompt notification and does not limit any rights provided by applicable law.

Refunds

Once we receive and inspect your eligible return, we'll notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method.

Your bank or payment provider may require additional time to process the refund.

Return Shipping

Customers are responsible for return shipping costs on standard change-of-mind returns.

If you receive a damaged, defective, or incorrect product, we'll work with you to resolve the issue without charging you return shipping for our error.

Original shipping charges are generally nonrefundable for change-of-mind returns, except where required by law.

Bundles & Sets

For a full refund on a skincare bundle, all included products must generally be returned unopened, unused, and in their original packaging.

If one item in your bundle arrives damaged or defective, please contact us so we can address that item individually.

Subscription Orders

Subscription orders follow the same return eligibility requirements as one-time purchases.

Canceling a subscription does not automatically cancel an order that has already been processed.

Customers should cancel or modify upcoming subscription orders before their scheduled processing date.

Questions?

If you have questions about returns, refunds, or your order, please contact us through our Contact Us page.

We're here to help make your Celvéon experience a positive one.

Nothing in this policy limits rights available under applicable consumer protection laws.